Setter Rankings — Composite Score
| Rank |
Setter |
Comp. |
ORA |
Tonality |
Progression |
Conv % |
HC |
Grade |
| 🥇 |
Edison
17 scored | 2 DNQ | Obj WR: 93%
|
6.19 |
|
|
|
100% |
5 |
C |
| 🥈 |
Rustom
25 scored | 6 DNQ | Obj WR: 81%
|
5.98 |
|
|
|
100% |
7 |
C |
| 🥉 |
Yhanmar
26 scored | 3 DNQ | Obj WR: 86%
|
5.86 |
|
|
|
100% |
3 |
C |
| 4 |
Sebas
4 scored | 0 DNQ | Obj WR: 100%
|
5.84 |
|
|
|
100% |
0 |
C |
| 5 |
Gel Segongan
79 scored | 4 DNQ | Obj WR: 78%
|
5.70 |
|
|
|
100% |
11 |
C |
| 6 |
Tina
10 scored | 0 DNQ | Obj WR: 87%
|
5.69 |
|
|
|
100% |
1 |
C |
| 7 |
Justine
50 scored | 4 DNQ | Obj WR: 68%
|
5.68 |
|
|
|
98% |
4 |
C |
| 8 |
Dianne Cabalan
42 scored | 4 DNQ | Obj WR: 91%
|
5.64 |
|
|
|
98% |
2 |
C |
| 9 |
Juvelyn
5 scored | 1 DNQ | Obj WR: 91%
|
5.46 |
|
|
|
80% |
2 |
C |
Golden Call — Elite Performance Under Pressure (+2.0 Bonus)
⭐ Alan Olds
Handling prospect's brain injury mention with extreme sensitivity while keeping him focused on the solar benefit.
Half-Court Calls — Difficult Turn Arounds (+1.0 Bonus)
Prospect opened with 'not really in a good place for solar panels' — genuine product objection. Gel used Level 2 rebuttal to lower stakes, pivoted to virtual. Converted soft 'no' into virtual appointment with elite 830 credit prospect.
Prospect was highly confused and repetitive. Juvelyn managed to secure an in-home appointment despite multiple disqualification signals (45yr roof, cognitive issues).
The prospect initially mentioned that they had too many trees in their yard, but the setter was able to overcome this objection by offering tree trimming or removal.
turned around initial disinterest by offering virtual appointment
The prospect initially expressed disinterest in solar panels, but the setter was able to overcome this objection and schedule an appointment.
Converted a prospect who initially stated they were not interested in solar
Setter overcame initial resistance and scheduled an appointment
turned around a difficult customer by addressing their concerns and explaining the program
Setter turned around the prospect's initial disinterest and scheduled a virtual appointment
The prospect initially expressed disinterest, but the setter overcame the objection and scheduled an appointment.
Converted a 'not interested' prospect into scheduling an appointment
turned around initial resistance to solar program
The prospect initially expressed disinterest in solar power due to past experiences, but the setter was able to overcome this objection and schedule an appointment.
turned around initial resistance to scheduling an appointment
Converted a prospect with previous bad experience with solar panels
The prospect initially showed no interest, but the setter was able to turn the call around and schedule an appointment.
The prospect was initially hesitant and expressed several objections, but the setter was able to overcome them and schedule an appointment.
Overcame objection about not being available for in-home appointment
Converted a prospect who was initially not interested in solar panels due to trees
prospect was initially hesitant and unsure, but setter was able to address concerns and set an appointment
turned around initial resistance to solar
The prospect was initially not interested, but the setter was able to turn the call around by explaining the benefits of the program.
prospect had already signed a contract with another solar company, but Tina was able to offer a free inspection and evaluation to compare
The prospect was initially hesitant and mentioned having received scam calls, but the setter was able to address the concerns and set an appointment
turned around initial resistance to scheduling
setter overcame multiple objections and scheduling challenges to set a tentative appointment
Prospect was initially skeptical and had previous bad experience, but setter was able to overcome objections and set an appointment
The prospect was initially hesitant due to previous concerns about tree interference, but the setter was able to overcome this objection and schedule an appointment.
Setter overcame multiple objections and scheduled a tentative appointment
prospect was initially unavailable due to doctor's appointment, but setter was able to reschedule for tomorrow
The prospect was initially confused and resistant, but the setter was able to explain the program and address his concerns, ultimately setting an appointment.
prospect was initially hesitant and mentioned they might already be enrolled, but setter overcame the objection and scheduled an appointment
turned around initial resistance to scheduling an appointment
overcame initial resistance to solar and secured a virtual appointment
Individual Call Breakdown — Grouped by Setter
Edison (17 calls)
When the prospect expressed skepticism about the program, the setter effectively addressed the concerns and provided a clear explanation of the benefits
when the prospect agreed to schedule an appointment
The setter's ability to address the prospect's concern about tree interference and schedule an appointment despite the prospect's busy schedule.
Setter addressed prospect's concerns about the cost and effectiveness of solar panels
When the setter explained how the program can increase the home's market value, the prospect became more interested.
The prospect agreed to an appointment after learning about the potential benefits of the solar program.
The prospect's high electric bill and potential for savings with the solar program
Setter successfully scheduled an appointment for a free consultation
overcoming objection about credit score inquiry
The prospect's initial hesitation was overcome by the setter's understanding and flexibility, leading to a scheduled appointment.
Rustom (25 calls)
Overcoming the initial 'not interested' objection and scheduling an appointment
The setter successfully overcame the prospect's initial disinterest and scheduled an appointment.
The setter's ability to address the prospect's concerns and provide a clear explanation of the program's benefits, leading to the scheduling of an appointment.
When the prospect agreed to a virtual appointment after initially expressing difficulty in scheduling
When the setter overcame the prospect's objection to signing up and scheduled a virtual appointment
When the setter addressed the prospect's concern about tree removal and offered a solution that wouldn't cost them anything.
overcame objection about age and solar program
Prospect mentions they had solar panels in their previous house, but haven't looked into it for their current house due to shading issues
The prospect agreed to an in-home appointment for the next day
when the prospect agreed to an in-home appointment
Yhanmar (26 calls)
Overcoming the prospect's previous bad experience with solar panels
When the prospect agreed to a virtual appointment after initially declining an in-home appointment
when Caroline agreed to the appointment after understanding the program benefits
when the prospect agreed to a virtual appointment
⚠ credit score below 650
When Sabrina shared her struggles with the prepaid electric bill and the setter empathized and offered a solution
⚠ potential issue with credit score, but mitigated by possibility of husband's higher score
The prospect's qualification for the program and the setting of an appointment
The prospect agreed to an appointment for the next day at 2:00 PM
when the prospect agreed to an in-home appointment after initially expressing unavailability
successfully booking an in-home appointment despite initial scheduling conflicts
William agrees to an appointment for Saturday at 2 PM
⚠ none
Sebas (4 calls)
The prospect agreed to an in-home appointment for a solar evaluation
Scott mentioning he had solar at his previous home and loved it
The prospect agreed to schedule an appointment for a technician to visit their home
The prospect agreed to an in-person consultation on Saturday at 10AM
Gel Segongan (79 calls)
Setter confirmed the appointment for next Wednesday at 11AM
when the prospect shared their high electric bill and the setter explained how the program could help
overcoming initial resistance to scheduling an appointment
⚠ potential roof warranty issue
The setter's ability to overcome the prospect's objection about too many trees in the yard by offering tree trimming or removal.
overcoming initial disinterest by offering virtual appointment
overcoming the objection about not being allowed to choose an electric provider
When the prospect agreed to schedule an appointment after the setter addressed their concerns
setter successfully navigated multiple scheduling objections to set a tentative appointment
prospect shares that she is going through chemo and has doctor's appointments all week, setter accommodates her schedule
When the prospect understood the program and agreed to an appointment
Tina (10 calls)
when Tina offered a free inspection and evaluation to compare with the existing contract
⚠ prospect had already signed a contract with another solar company
Setting an appointment for a solar consultation
Prospect agrees to phone consultation after initial hesitation
When the prospect shared his previous consideration of solar panels and the setter addressed his concerns
Setter successfully overcame objections and set an appointment
The prospect's concern about taking time off for the evaluation was addressed by offering a virtual evaluation option
overcoming the objection of not being interested in the program
When the prospect agreed to schedule a solar evaluation for the following Saturday
Scheduling the appointment for next week
The prospect was driving and unable to look at information, but the setter was able to schedule a phone consultation for the following week.
Justine (50 calls)
when the prospect agreed to schedule an appointment after the setter addressed their concerns
prospect agrees to in-home appointment after setter addresses concerns about stranger in home
when the prospect agreed to schedule an in-home appointment
when the prospect agreed to a virtual appointment after initial resistance
The prospect agreed to an in-home appointment after the setter presented the benefits of the net metering program
When Jennifer agreed to schedule an in-home appointment for the next day
The prospect agreed to an in-home appointment to discuss the solar program.
When the prospect agreed to an in-home appointment for the next week
When the prospect expressed skepticism about the program's legitimacy and the setter effectively addressed the concern by directing them to the DTE Energy website
when the prospect agreed to schedule an in-home appointment
Dianne Cabalan (42 calls)
When the prospect agreed to discuss solar panels after the setter offered to trim or cut trees
The setter overcame the prospect's initial disinterest in solar panels by emphasizing the free consultation and no out-of-pocket cost.
The prospect shared their current monthly bill and roof age, and the setter successfully scheduled an appointment for a free consultation.
The prospect's high credit score and new roof made them a strong candidate for the solar panel program.
The prospect agreed to an in-home appointment for the next day at 6PM
The prospect was open to the idea of tree trimming or tree cutting if it didn't cost them anything, and the setter was able to schedule an appointment for the next day.
Prospect agrees to schedule an appointment for Sunday
The prospect was interested in solar panels and had recently discussed it with her husband, making the call timely and increasing the chances of a successful appointment.
When the prospect agreed to schedule an appointment for the in-home consultation
Prospect showing interest in the program and scheduling an appointment
Juvelyn (5 calls)
Overcoming the initial objection and setting an appointment for a free consultation
securing an appointment for Wednesday at 12:00
The prospect had a prior meeting with a solar representative, but the setter was able to schedule an appointment for the following week.
Prospect states they are not interested and asks to be removed from the call list
⚠ Do Not Call list violation
Patience with 12-minute call involving high repetition and confusion.
⚠ 45-year-old roof is a major disqualifier
⚠ Low income prospect
⚠ Cognitive health issues might impact signature legality
DNQ / Dead Calls
Dead call — only 1 lines of dialogue
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Not a solar sales call, appears to be a Medicare appointment reschedule
Dead call — only 1 lines of dialogue
Dead call — only 0 lines of dialogue
Dead call under 30 seconds (no real conversation)
Dead call — only 2 lines of dialogue
Electric bill below $100/month AND setter confirms they don't qualify or prospect explicitly states they are not interested
No real conversation, dead call under 30 seconds
Dead call under 30 seconds (no real conversation)
Dead call — only 2 lines of dialogue
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
No prospect interaction, appears to be an internal conversation about sales strategies and team management
Not a customer call, appears to be an internal discussion about sales strategies and KPIs
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Dead call under 30 seconds (no real conversation)
Conversations to Completion
| Setter |
Conv Rate |
Obj Win Rate |
HC Calls |
Golden |
| Edison |
100% |
93% |
5 |
0 |
| Rustom |
100% |
81% |
7 |
0 |
| Yhanmar |
100% |
86% |
3 |
1 |
| Sebas |
100% |
100% |
0 |
0 |
| Gel Segongan |
100% |
78% |
11 |
0 |
| Tina |
100% |
87% |
1 |
0 |
| Justine |
98% |
68% |
4 |
0 |
| Dianne Cabalan |
98% |
91% |
2 |
0 |
| Juvelyn |
80% |
91% |
2 |
0 |
Tips for Agents
Edison
C
Composite: 6.19 | Conv: 100%
Keep Doing
✓ persistent in overcoming objections
✓ Setter's tonality and sale progression
✓ The setter effectively used a conversational tone and provided clear explanations of the program.
✓ handled objections well
✓ explained program benefits clearly
Work On
● could improve in using relaxers to calm the prospect
● Lack of relaxer usage
● The setter did not use many relaxers during the call.
● could have used more relaxers
● could have used more relaxers to build rapport
Rustom
C
Composite: 5.98 | Conv: 100%
Keep Doing
✓ The setter effectively qualified the prospect and scheduled an appointment.
✓ The setter was able to qualify the prospect and set an appointment.
✓ Effective use of qualifying questions
✓ Effective use of script
✓ Ability to handle objections
Work On
● The setter could have used more relaxers to build rapport with the prospect.
● The setter did not use many relaxers and did not handle any objections.
● Lack of relaxer usage
● Did not fully address credit score concerns
● Limited use of relaxers
Yhanmar
C
Composite: 5.86 | Conv: 100%
Keep Doing
✓ The setter's ability to qualify the prospect and set an appointment
✓ effective use of relaxers
✓ smooth sale progression
✓ The setter was able to qualify the prospect and set an appointment
✓ persistent and creative in overcoming objections
Work On
● The lack of objections and rebuttals, the incomplete script completion
● did not fully address the prospect's concerns about credit score
● The setter did not use many relaxers and did not complete all phases of the script
● could improve in using relaxers to build rapport
● could have used more relaxers to build rapport
Sebas
C
Composite: 5.84 | Conv: 100%
Keep Doing
✓ effective use of the script
✓ good tonality
✓ The setter effectively progressed through the sales script and addressed the prospect's questions
✓ good tonality and sale progression
✓ smooth progression to the close
Work On
● limited use of relaxers
● The setter did not use many relaxers to build rapport with the prospect
● no notable rebuttals
Gel Segongan
C
Composite: 5.70 | Conv: 100%
Keep Doing
✓ The setter was able to set an appointment with the prospect
✓ The setter was able to gather all necessary information and set an appointment
✓ effective use of qualifying questions
✓ The setter was able to build rapport with the prospect and answer their questions effectively.
✓ Effective use of qualifying questions
Work On
● The setter did not overcome any objections, as there were none
● The setter did not overcome any objections, as there were none presented by the prospect
● lack of effective rebuttals for credit score objection
● The setter had difficulty understanding the prospect's utility provider and had to ask for clarification multiple times.
● limited use of relaxers
Tina
C
Composite: 5.69 | Conv: 100%
Keep Doing
✓ Effective qualification and scheduling
✓ persistent and adaptable
✓ effective use of script
✓ good tonality
✓ Effective use of script
Work On
● Limited use of relaxers and rebuttals
● could improve on using relaxers and completing all script phases
● limited use of relaxers
● Limited use of relaxers
● Tina could have asked more questions about the existing contract and the prospect's concerns
Justine
C
Composite: 5.68 | Conv: 98%
Keep Doing
✓ effective use of relaxers
✓ ability to address prospect's concerns
✓ persistent in scheduling
✓ Completed most phases of the sales script
✓ persistent and patient
Work On
● could have provided more detailed information about the program
● could improve in addressing prospect's concerns about availability
● Did not use many relaxers
● could improve on handling multiple objections
● could improve on handling initial objections
Dianne Cabalan
C
Composite: 5.64 | Conv: 98%
Keep Doing
✓ Effective handling of objections
✓ Clear explanation of the program
✓ effective use of program benefits to overcome objections
✓ persistent and polite
✓ The setter was able to build rapport with the prospect and gather necessary information.
Work On
● Could have used more relaxers to build rapport
● limited use of relaxers and some missed phases in the script
● could have done a better job of addressing the prospect's initial preference for a phone call
● The setter did not fully complete all phases of the sales script and did not use many relaxers.
● limited use of relaxers
Juvelyn
C
Composite: 5.46 | Conv: 80%
Keep Doing
✓ effective rebuttal
✓ smooth sale progression
✓ persistent and flexible scheduling
✓ effective use of alternative appointment times
Work On
● Failed to overcome objection
● Lack of relaxer usage
● limited use of relaxers
Straightline Spartan Setter Framework v2.0 — Generated Apr 03, 2026 11:40 PM
258 scored calls | 26 DNQ | 35 half-court | 1 golden
Auto-scored by Groq LLM (llama-3.3-70b) + manual review